FAQ

WHAT ARE YOUR HOURS OF OPERATION?

We are open 10.00am to 5.00pm Monday to Friday and Saturday 10.00am to 3.00pm.

Email bookings or enquries to admin@gawlereventhire.com.au or if urgent call 0413 721 911

HOW MUCH NOTICE DO I HAVE TO GIVE WHEN PLACING MY ORDER?

As long as the equipment is available, you can usually call us the day before you need it. However we do encourage you to book as soon as you can, particularly in seasons of High demand or if you require a marquee structure.

HOW LONG DO I HAVE THE EQUIPMENT FOR?

Equipment is hired out on a daily basis or a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days. 

COLLECTIONS & RETURNS

Collections and returns are from our warehouse Willaston.

Current Photo Identification is required for all collections.

Collections are usually the day before if your event is on a weekday with returns the following day. For weekend events, collections are usually Friday or Saturday and returns are the Monday (or Tuesday for public holidays). 

Please be mindful of vehicle size prior to collecting your hire as some items may not fit in the boot of most cars and therefore requires a trailer, van, SUV or roof racks. 

Overdue returns will incur a daily charge of 10% of the total invoice amount please refer to our Terms and Conditions.

DELIVERY AND COLLECTION

We offer a delivery and collection service at a cost which is based on location and other factors such as any venue restrictions, access, stairs, steep driveways etc. Contact us for a quote.

Our crew install all of our marquee structures which means you will be charged delivery and collection fees. Delivery for structures can be as early as Wednesday or Thursday preceding your function. This gives you time to set up, decorate. These timelines are a general guide only. We are flexible and will work with you around your timeline

CAN ALL ITEMS BE COLLECTED

Whilst most of our items can be collected, there are items that require our expertise in setting up or delivering. We will let you know if items are delivery onlyp. Structure marquees are by delivery only.


WHAT DO I NEED TO CONSIDER IF I WANT TO HIRE A MARQUEE STRUCTURE?

When measuring your free space you will need to allow an additional metre around the perimeter of the marquee for installation purposes i.e. a 6m x 3m marquee requires a free space of 7m x 4m. Free space includes no overarching barriers such as gutters or branches.

Consider the surface, if grass we can peg (provided there is no irrigation or pipes) or if it’s a hard surface, weights are required which incur additional costs. Sloped surfaces are generally not suitable for marquees.

We do offer site visits if you’re unsure on marquee size or whether it will fit in your free space.  This will occur once a deposit has been paid and we will advise you of any recommended changes onsite

Our marquees are engineered structures which require installation and dismantling by our qualified crew only.

Delivery and collection fees apply to all our marquee bookings.

DO I NEED TO PAY A DEPOSIT FOR MY ORDER?

A 30% deposit on invoice is required to secure your booking. The balance is to be paid prior to the delivery date of your hire items or if collecting the balance can be paid upon collection.

HOW CAN I PAY FOR MY ORDER?

We accept Cash, VISA, MasterCard and bank transfer which are payable to

Adelaide Hire Services

ANZ BSB: 085 599

ACCOUNT NUMBER: 787281482

*Please use your order number as the reference for easy tracking. These payment methods are listed on the bottom left of your invoice or quote.

WHAT ARE THE CANCELLATION TERMS IF I WOULD LIKE TO CANCEL MY ORDER?

Gawler Event Hire requires 7 days notice prior to the delivery date or client collection date of goods with exception to marquees and pavilions where 14 days notice is required. Cancellations outside these dates will be charged 30% of the total order if a deposit has not been paid or the 30% deposit is non-refundable on all goods.

Cancellations received less than 48 hours before delivery or client pickup, the hirer shall be charged 50% of the order value plus any additional labour incurred for packing and loading of goods.

DO YOUR HIRE PRICES INCLUDE DELIVERY AND COLLECTION?

Delivery and collection does incur an additional charge. The fee is determined by the amount of hire and delivery destination from our warehouse at Willaston. Cost is via quote please email us with as much detail as possible.

WHAT HAPPENS IF SOMETHING GETS DAMAGED?

Adelaide Hire Services has an optional damage waiver of 8% of the item hire charges. The Hirer must confirm prior to delivery or collection of goods whether the damage waiver is to be added to the invoice. Otherwise the Hirer agrees to pay for damages in full.

b) Subject to exclusions in Section 6(c), 6(d) and 6(e) payment of the damage waiver releases the Hirer from any liability for equipment that is accidently damaged.

c) All broken or damaged equipment must be returned to the Owner otherwise the equipment is classified as missing equipment. The Hirer agrees to pay for missing equipment on a full replacement value basis. 

d) The damage waiver does not cover:

  • Any loss, intentional damage and/or loss caused by vandalism or theft of the Equipment;
  • Any Equipment sub-hired by the Owner for the Hirer’s use.
  • Overloading, misuse, abuse or improper use of Equipment.

e) If the damage exceeds 8% of the hiring fee for Glassware and Crockery, then the Hirer shall be responsible for full replacement cost of the item/s (determined by the Owner).

DO I HAVE TO RETURN ALL THE GOODS WASHED?

Crockery and cutlery needs to be washed and dried and returned in a clean and dry condition. Once returned it is put through our commercial dishwashing process to ensure hygiene standards are maintained. A cleaning fee will incur if items are returned dirty.

Glassware can be emptied after use, and placed back in their boxes upright.

Linen can be returned dirty.

Linen returned with an excess amount of spillage, marks or stain that cannot be removed will be charged accordingly.

Catering equipment must be returned the same way you received it. If not, cleaning fees will be charged accordingly.